What is IT Outsourcing?
Your own IT Department fully staff for a fraction of the cost
IT Outsourcing
For any business, how to manage their IT is something that requires careful consideration. You can hire your
own staff, train them, and then rely on them to handle every eventuality, or you can outsource the management of
your IT to a third party, or can you do a mix of both.
Please Consider reading our What is Outsourcing White Paper
Think of oursourcing as having your own IT department, fully staffed and covered for a fraction of the cost.
Hire your own
If you're large enough to absorb the costs, then hiring your own internal IT management is a good option, providing you have enough covery, and enough knowledge coverage. One issues we often see in companies who have insourced, found it problematic, and then came to us for an outsourcing quote, was the latter, knowedge coverage. Unless your team have the knowledge and expertise to embrace new technology, you'll wind up with out of date solutions simply because that's what they know.
Outsourced
Think of outsourcing, as having your own IT department, staffed by many more people that you need, who collectively have far more knowledge and expertise than any smal team could have, and they are available 24 hours a day. With outsourcing, we look after your IT as if you're our only customer, by guaranteeing our response time, and time to fix, as well as bringing many more solutions to the table.
Hybrid
Some companies need staff on-site all the time, and that's fine. We can supply the staff or you can, but if
we provide them, you won't need to worry about holidays, sick, personality clashes, or any other
circumstances that could derail the efficient operation of the team. If we provide your staff, then when
they're unable to attent, we'll send someone else equally as capable to ensure you're covered. But even if
you in-source your own staff, which some do, then having an outsourcing agreement provides those staff with
the technical backup and resources of GEN should they ever need to escalate an issue.
Imagine having 2 IT people directly employed by you, and they have a service that fails, then you'll need to
wait for them to work through it and fix it. Perhaps its hardware, software, both maybe. With Hybrid
outsourcing, when the worst happens your team of two become a team of 10 backed by GEN's resources.
Is it Expensive?
No, its not, and in many cases outsourcing costs less than insourcing, but with all the added benefits. If you need staff on-site permanently then the cost for them is slightly more than employing them directly, but not by much and with all the benefits. If you need strinct service levels, such as 4 hour response, 24/7, and cold hardware then it starts to get more expensive - but inversely so does the risk.
Proactive & Continuity
Proactive outsourcing brings another component to the portfolio, where we prepare, plan and implement a
series of disaster recovery and business continuity strategies so ensure that no matter what, IT won't be an
issue.
Proactive support programmes are tested and practiced to ensure that we've got it covered. If
you have your own insource staff, then proactive outsourcing is a good fit when IT is an important component
to business continuity.
Request a Quotation
Quotations are obligation free assesments of your needs, where we'll price it for your current level of cover, and several levels above, giving you the choice to select the right cover for your business.