Technical Support Specialists
GENSupport is a leading edge technology support and consultancy provider. We have been providing professional services since 1992 and have built up a wide and varied customer base from sole traders to multinationals.
The Information Technology Business is still rapidly evolving even today, and there are so many vendors on the field all promoting their systems as if they will solve your every problem. Of course in reality that's never the case, but making the right choices has become increasingly hard in recent years. Do you choose Microsoft Windows, or Linux? Central or Distributed Computing? and What workstations.. Thin or Thick? and we've only just started.... In our business, we so often see technology badly applied to business systems, either through inappropriate equipment or services, or through inefficient or ineffective integration and technology doesn't come cheap. We can help you make the right choices and be there to propose, document and implement the right processes to ensure your investment works for you and not the other way around.
GENSupport has always been ahead of the game when it comes to providing the very best service and this is part of our company ethos. We embrace technology with open arms and work it hard. We have, for example been providing Remote Support since 1999 and remain a market leader in this field. Our Emergency Support services provide rapid on-site response to organisations 24 hours a day and our Forensic and Security Services are well regarded in the Industry. Take a look at our Service Level Agreements and Maintenance Agreements and you'll see that we're a no-nonsense company. We provide what we promise and work hard to ensure we maintain our reputation for professional and competitive services and we're not all about contracts, if you need 'backup' for your IT staff to cover absence or emergencies then we've got pay-per-use agreements that cost you nothing unless you need us and even then we're more than competitive.
With Service Hubs in Nottingham (Nottinghamshire), Birmingham (West Midlands), Hull (Humberside) and Uxbridge (Middlesex) we have a range of high performance localised services which include, 1 hour on-site response services, 15 minute remote response, and 4 hour hardware swap-out services. In addition we provide some discount to local businesses as our travel times are greatly reduced.
One of our flagship services is our emergency support; leveraging the technical teams in our 24/7 operations centre to provide businesses with near immediate support for their critical IT issues even without any prior contract in place. This support is charged at a rate based on the time of day and can include remote diagnostics, support and when required on-site support by engineers anywhere in the country with hardware/software as required. Did we mention that we have a vast stock of HP server spares on hand along with routers, switches, and so on.
GENSupport is just one company within the GEN partnership which gives our customers immediate access to not only our industry leading services but those of the group including Connectivity, Network Security Specialists, Infrastructure architects, developers and programmers, data base administrators and of course the most comprehensive range of services offered by any one organisation.
As a partnership we care for our environment and community with such initiatives as the Community Support Fund, which provides funding for local community projects and initiatives and of course our own investments in ISO14001 for a greener future and GEN is proud to receive ‘Go Ultra Low Company’ status.
Our FREE Cyber Security Consultation for UK Businesses which is still available to any small busines in the UK has been running for almost a year now and we've advised thousands of businesses successfully to date.
We offer significant discounts to Educational Establishments, Charities and Non-Profit Community or Environmental organisations, and Public Service Operators such as the Police, Fire and Ambulance Services.