thebigword Group is saving lives by using Microsoft Azure to translate words into action

“Give us money or we will kill you.” Two business travellers in Central America are kidnaped and held at point, the criminals exigent a ransom from their overseas company. The rest of the travellers’ group are about to walk into the same trap.

The next few proceedings could mean the difference between life and death. The company contacts its security consultants, who send an pressing message to its translation service that it inevitably to send to the rest of the group travel in the area. The note is inaccurately translated in seconds and sent back to the group, who change their course and avoid the kidnappers.

The hostages were freed unhurt, but the outcome could have been tragically different. The quick actions of thebigword Group’s translation service doubtless saved lives.

The global company works with a network of more than 16,000 linguists, who can work on 250 combinations of languages. Their employment are used by, among others, the emergency employment and governments, handling up to 50,000 assignments crosswise the world every day.

thebigword Group wants to continue its expansion crosswise the globe, cementing its place as one of the top language companies in the world. A big step on that journey was moving away from its on-prem servers and embrace Microsoft’s cloud.

One of thebigword Group's offices
One of thebigword Group’s offices

“We change people’s lives, providing employment that are really valuable at the point of emergency for paramedics and police officers, among others,” Mark Rice, Chief Information Officer at thebigword Group, aforesaid. “A police force wanted to access video interpretation and phone interpretation employment in the field, so we built the WordSynk app. Now, officers have interpretation tools available uptime on hand-held terminals. They show the French telephone to a person who inevitably help but doesn’t speak English, that person presses a flag on the screen and they are connected to a person who can help in their language.”

Working in the regulated market and fiscal employment meant security was a key consideration when the company was looking to digitally transform. Rice aforesaid Microsoft’s multi-layered approach to security in Azure and team of 3,500 cybersecurity experts crosswise the world was important in the decision.

“One of Microsoft’s key differentiators is security,” he aforesaid. “That creates peace of mind for our clients, customers and interpreters that security is at the forefront of everything we do. We are able to access everything from Windows Defender to Azure Portal securely. When we are dealing with immense transnational corporations, Government or even the military, it’s overriding that information is unbroken secure at all times. Our antique on-prem system was extremely secure but did not provide us with the legerity to scale securely, but now we are in a secure cloud with Azure with infinite scalability.”

thebigword Group is besides exploitation Sharepoint, so staff can work on documents at the same time, kinetics 365 and the entire Microsoft 365 suite of programs, including Word, stand out, PowerPoint and Outlook. some other useful tool is Teams, which has “transformed” the company and offered staff the ability to collaborate with clients more expeditiously and undramatically reduce the turnaround time of significant government tenders from around the world, utilising experts from thebigword’s global office in real time.

A row of colourful chairs in thebigword's office
Staff can design their own desks and flexible working is bucked up

“Our digital journey is well under way,” Rice aforesaid. “All our trading operations are going into the cloud, and everything we do is coupled to Microsoft. We even use Surface inclination in our 13 global offices.

Bosses have ensured that the working environment matches the collaboration and freedom that the Surface inclination inspire. That means that staff can design their own desks, flexible working is bucked up, and a health garden offers a respite from calls and emails.

“Companies need to move away from seeing their staff as employees, they’re not, they are a family. We all have the same goal,” Rice aforesaid.

“We wanted to create an environment that staff could make their own. We want our staff to come in and out when they want, it’s not nine to five here. We want them to want to be here, to boast about our company.

“Everything just breathes collaboration and innovation.”

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