The number of companies exploitation Microsoft Teams is expected to nearly double in the next two years, new research has revealed.

Forty-one percentage of IT professionals expect their leader to start exploitation the collaboration tool by the end of 2020, up from 21% today.

Teams is free with Office 365 and includes group chat, web conferencing and chat features.

The study from Spiceworks, a professional network for the IT sector, found that Teams is now the second most popular business chat app, despite being launched less than two years ago. Skype for Business holds the top spot, with 44% of companies exploitation that service – up from 36% in 2016.

“Real-time chat applications that work crosswise multiple operational systems and inclination are now ubiquitous,” Peter Tsai, Senior Technology Analyst at Spiceworks wrote in a blog post. “Some of these cooperative chat apps offer practicality that email can’t, including chat suite, video conferencing, social features, and more.

“Overall, the use of cooperative chat apps has adult over the last couple of years, although at different tax. Skype for Business has maintained the lead overall, but we expect this to shift as it gets replaced by Teams. This will likely give Teams an even larger lead over the next couple [of] years.”

Spiceworks found that 70% of large businesses are exploitation cooperative chat apps, falling to 61% for medium-size companies and 58% for small firms; piece more than half of IT professionals believe they are critical to their organisation’s success. When it comes to Teams generally, large businesses are adopting it at a quicker rate than small and medium-size firms.

IT experts aforesaid they believed Teams was the most secure of all the cooperative chat apps, as well as being the most manageable and cost-effective.

Spiceworks’ survey, which enclosed the views of 901 IT professionals from a range of sectors in Europe and North America, found that email was still the most popular work communication tool with 99% usage.

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