About the GEN Partnership, the UK's longest running Service Provider
33 Years of Innovation
The GEN Partnership (UK & Ireland)
1992
Worlds First Free eMail Service (Fido+Echo+Internet) GENMail
1996
First free Dial-up ISP (Diamond) 128 channels at V32
1997
First 128K digital Internet (BT/Diamond) ISDN2 bonded with Motorola
1998
First Cloud Services (Novell Netware) Dial-in and Leased Shared Storage
2000
First VoIP/SIP Provider (Asterisk) offering IAX2, then SIP to replace branch exchange
2002
First HelpDesk as a Service Launched, GENSupport Fixed and PAYG
2003
First Isolated Encrypted V-WAN over IP for GEN Interconnects
2005
First Public Encrypted Voice (Asterisk+Custom) encrypted IAX2 and RTP
2007
First GSM Dial-up & Fax (BT CellNet) Mobile Dial-up and Fax
2010
First Deployable IP KVM For Remote Support, plug and play
2013
First EnergyStar Compliant Datacentre
2018
First P2P Double Encrypted WAN replacing Leased Lines
2019
Serenity Big Data Platform Launched, 72x8 cores, FC Data array.
2020
Fully Green Powered DCs in the UK, with HP Green Lake, our own solar and Ecotricity
2023
GEN's 48GPU AI Processing Cluster Launched for our Internal and client workloads
Continuous Innovation
At GEN we're always pushing the limits, balancing bleeding edge technology with rock solid reliable infrastructure. GEN Invests heavily in Research and Development of new technologies, as well as bringing new services to market using the very latest the industry has to offer. We will always have all the options for you to choose from, and we'll always be ready to help you get the most out of your investment.
Vertical Markets
We've been in the Industry for a very long time, and in that time we've had the opportunity to work with a wide selection of virtual markets, including Legal, Insurance, Financal Services, Energy, Contact Centres, Transport, Engineering, Aerospace, Manufacturing, and healthcare. We've taken out stock services, and conformed them with addon's and customisations to suit the needs of those vertical markets, as well as our staff becomming familiar with the specific needs of each vertical market.
With you every step of the way
We're not one of those companies who let you sign-up online, then just leave you to figure it out. If that's what you're looking for, then our competitors are far better at it.
At GEN, we're here at every step of the journey. To help you set it up, or we can set it up for you. To work through it, or work under your instruction, and we'll maintain it for you, or guide you through how to maintain it.
We don't have first line support, so you won't end up speaking to a doughnut who tells you to turn it off and on again, and all our support staff work for GEN, unlike; Microsoft, Google, Apple, IBM, etc.
Our Way
Your own Account Manager
HelpDesk 24/7 365 Days
Phone, Chat & Email
Service Level Guarantees
