When it comes to Email most people would agree that having uninterrupted access is essential and with that in mind GEN developed the GENZone messaging service. GENZone and its big brother GENX provide cloud based email and groupware services to Thunderbird, Outlook, Apple Mail, iPhone, iPad, Android and many other standards based messaging clients in addition to via any web browser. As long as you have internet access, you have access to your email, contacts, calendars, files and so on and all this without having to expose your corporate network to the internet and deploy high grade firewalls. GENX brings corporate and enterprise class email services with military grade encryption both in storage and transit and optionally double layer message encryption for total security and confidentiality. If your looking for a solution that will keep your email messages completely secure from anyone trying to intercept then you need to seriously consider GENX.
But GENX takes the whole platform to the next level with features such as:
- Shared and Public folders, contacts, calendars, and notes.
- Mailing Lists, distribution lists and membership functions.
- Centralised email archival and optional incorporation in to Knowledge Management Systems.
- Server based automation configurable by the end users or operators.
- Advanced and user configurable filter rules for incomming email.
- Varying levels of anti-spam and anti-virus protection - See anti spam Maxim for more information.
- High Level S/MIME digital signatures and additionally encryption between users and/or companies and strong filesystem level encryption as an option.
- End to End Cryptography as an option to ensure that your messaging is not only secure but unaltered in transit.
- Log file retention for just 36 hours and no content logging.
- and many more advanced features just not available in Microsoft Exchange, Icewarp, Axigen and other server platforms.
Pricing and Plans
- Mailbox Per Year
- IMAP4 POP3 SMTP & WEB
- Hijack Protection
- Archive & Restore
- Service Level
- Corporate Standard
- 4 Hour 8-8
- Corporate Professional
- 4 Hour 8-8
- Corporate Premium
- 1 Hour 8-8
- Corporate Groupware
- 1 Hour 8-8
- 1 Hour 24/7
You can of course mix/match mailbox size upgrades and add on support enhancements to any plan.
Shared and Public Folders, Contacts, Calendars and Notes
Share your folders, contacts calendars and notes between groups or companywide. Each user can be specifically given read, create, update and delete permissions. Public folders can receive email directly from an email address or as a list digest. A common use for Public Folders is to receive email where a group of people will read and process such as a sales or accounts mailbox, or to archive reports from internal or external systems such as daily financial reports or delivery records.
Mailing Lists, Distribution Lists and Membership
Mailing Lists can be setup to allow both local and remove mailbox users can receive email send to a list address. Each member of the list can have permission to Post Only, Read Only, Post and Read, etc and members can subscribe and unsubscribe via email automatically (if enabled). Mail sent to the list can be moderated, or a list password can be used to prevent unauthorised or accidental use. Distribution Lists work in the same way except that the subscription is fixed as is the list address.
Centralised Archival and KMS Integration
Some companies in specific markets such as Healthcare, Legal, and banking require a copy of every email sent and received to be archived for all time and of course we can do this. We can also integrate archived email, List email, Shared & Public folders with your Knowledge Management System such as OpenKM. If you don't want archival then you can be assured that when you delete a message, we delete the message too.
Server Based Automation
You can of course setup out of office and holiday auto-responders, but the auto-responder system is far more advanced and enables complex routing and return to be setup so that an email received would automatically send a customised response. A good example here would be automatically accepting queries, assigning an ID, returning a thank you and then passing that query into a public folder.
AntiSpam & AntiVirus
We are all about stopping Spam, and protecting customers with advanced anti-virus and anti-phishing filters. We achieve a very high spam detection rate whilst maintaining a very low false positive rate and this is done mainly through continuous adjustment of the filters by our highly skilled staff. We keep our finger on the pulse and make changes almost in realtime to protect customers from evolving threats. When you combine this with our exceptional GEN-BSS Mobile, Laptop, Desktop and Server antivirus protection and your safe as it gets.
High Level S/MIME and end to end encryption
We fully support and provide S/MIME Certification for your clients to ensure that your email travels completely encrypted between colleagues and for those who are not enrolled in S/MIME a digital signature that guarantees the email is from your business and has been unaltered in transit. In this world there is really no excuse not to use strong encryption when sending confidential email. But that's not it, we take it further and store your email in an encrypted state to further protection your messages, and we're still not done. For the very highest security we can establish a secure encrypted tunnel between your device and our servers to ensure absolute protection of your email contents.
We log diagnostic data in realtime for up to 36 hours, but after that its gone, and we never ever log message contents.
If your looking for cheap email then this is not the solution for you, but if your looking for highly scaleable and secure email services with excellent support and performance then contact us today for a live demonstration!
Our Corporate Anti-Spam and Anti-Virus service for corporate email gateways and domains. Maxim extends our standard Corporate Anti-Spam and Anti-Virus gateways by providing process intensive enhanced spam and virus detection which greatly reduces the volume to Spam to virtually zero.
The fight against Spam
The detection of spam is a continuos battle between the spammers and companies like us who are dedicated to eliminating it. As we evolve so do the spammers and we have to invest ever more complex and expensive technologies to counter them. Some of the technologies are outlined below:
Standards: The internet is governed by a set of standards known as RFC's and the email delivery protocol is specified by RFC822 and RFC5321. The standards exist so that email can be interoperable between all platforms and servers, but spammers using email bots don't care about being compliant. By enforcing the standards and rejecting violations we can eliminate a percentage of spam, and of course legitimate email from organisations who can't configure their email system correctly.
The blacklist: A number of worthy organisations like Spamhaus, SpamCop, Talos, etc are dedicated to maintaining lists of domains, hosts and subnets which are used to originate spam. Using these blacklists is an expensive but effective tool to eliminate a good percentage of spam at the first gate. Blacklists however are not truly realtime, and there is always a delay between a spammer launching a mass mailing and the blacklists listing it.
Authentication: Several technologies exist to verify sender domains and hosts such as SPF & DKIM and these can serve (where used by the receiving server) to block spoofed spam which constitutes the vast majority of scams. For example, the HMRC who are under constant attack from scammers specify in their SPF records two hosts that are allowed to send email for @hmrc.gov.uk and of course the spammers cannot originate email from those addresses so SPF wins the day and any email coming from, say firstname.lastname@example.org that doesn't come from the two hosts listed in the SPF record are canned. This however all falls down then either the receiving server doesn't check, the sending organisation doesn't use it, or the sending organisation has been compromised.
DNS: The domain name system is that which coverts gen.net.uk to 126.96.36.199 and back again, and when you send email to someone @gen.net.uk DNS gives up the address of the mail server that is designated to receive that email, in this case farpoint.gen.net.uk. The RFC1124/1124 which form part of Internet Standard 1 specify clearly that every host on the internet should have forward and reverse DNS, that is gen.net.uk to 188.8.131.52 and 184.108.40.206 to gen.net.uk. So, when a host spamer.com connects from 220.127.116.11 to our mail server, we (a) check that 18.104.22.168 corresponds to spammer.com, that spammer.com has a valid MX record and that the host listed in the MX record actually exists on the internet. This is particularly hard for a spammer to forge and therefore this check eliminates a percentage of spam as well as a percentage of legitimate email from companies who don't know how to setup DNS correctly.
Content Filtering: By far the most effective tool at eliminating spam which passes all the above tests is pattern matching. This involves looking and detecting elements in the body of an email and assigning a score to each detection. An example would be a HTML only email which scores 3 points, external links to pictures which scores 0.2 points each and so on. The more spammy the email the most points it will accumulate and once a threshold is reached the message is flagged as spam. Content filtering can make use of content lists which are maintained by third parties and provide known phrases and content to score.
URI Blacklists: Many, in fact almost all spam email contains a link (or links) to websites to complete the process. These links (or URI's) are constantly changing but lists are maintained and inward email is checked for these URI's and excluded if found to contain one or more. This means that even if a spam flood is being originated from many hosts at once we can still trap it at the gateway based on content.
Bayesian Probability Filtering: A gross simplification of this would be that email which is known to be spam can be 'learned' and that data used to identify 'similar' spam. The area of mathematics is complex and the techniques even more so, but the result is the same in that spam that looks like spam based on learned data can be flagged as such, usually by giving it a score, such as +10
When you combine all these techniques together you wind up with a spam detection system that, in our tests has an effective performance of 99.67% which is exceptional in the market. Spammy email is passed through with subject modifications for your gateway to filter (or not) as you require, or for individual users to filter using IMAP or similar rules. Full Diagnostic information is provided in email headers to permit more complex filtering based on spam score or infection type should this be required by your IT Team.
Customers with GENX and GENZone and those with gateways and dedicated services can have this added to their email feed for a nominal charge.
For more information or to request a free 30 day demo please contact us today.
Electronic Mail brings with it a catalogue of issues that can make its operation costly and inefficient, from problems sending, problems receiving, relentless spam and viruses and performance issues. Our experts are able to solve pretty much all issues quickly and reliably in any of the following examples:
One of the problems with sending email is that receiving servers have varying degrees of anti-spam protection that can easily flag your messages incorrectly and prevent delivery. Some providers have well setup systems that rarely give issues whereas others have systems that are always giving issues and we've seen them all and know what does and doesn't work as well as having connections with most major providers to swiftly identify and resolve delivery issues. If your having problems getting your messages delivered then we can help.
This one is sometimes harder to identify because there's rarely any tracking information available but then again the cause is often poorly configured systems and gateways which are relatively easy to resolve. We are able to contact the sender's and work with them to isolate the issue and then resolve the problems permanently.
This one is easy to fix and generally requires some changes to server configurations as well as blacklisting and content filtering. In our experience the majority of spam that is causing concern will originate from small selection of sources which are easily identified and blocked. In the longer term we can work with you to block spam as it appears to keep mailboxes uncluttered and clean.
One problem we often encounter is blacklisting due to virus infection sending spam from the customers premises, this is surprisingly common and can be hard to track down because some infections are smart and hide well. We already have a corporate antivirus team and their expertise can be leveraged to identify and clean any virus infection that's causing unwanted blacklisting and general damage.
One potential for harm that is rarely considered is the real risk of email from your employees. We are frequently contacted to 'stop' an email sent by an employee either by accident or as a deliberate malicious act and the truth is we can't. Considering the potential damage that employees can do and mitigating that damage should be something that all companies do by default. When we look at organisations we often find that more than 80% of employees don't actually need to be able to email outside of the company, and by simply restricting these employees to company only email we can greatly reduce the risk of accidental or deliberate detrimental behaviour. For the remaining employees, restricting what they can send can also help prevent accidental or deliberate data loss via email.
Track and Trace
Many email systems do not keep accurate logging or tracking of email's sent and received and yet in our experience email is a regular source of cost and harm that can then never be identified after the fact. Being able to track email's sent and received and be able to monitor activity should be a prerequisite. We have a number of systems to store, archive and analyse email traffic to ensure there's always an answer available for any suspicion.
As anti-spam protection progresses more and more of your marketing email's are going to be rejected silently and never reach your recipients. This can be a huge problem especially when conventional 'tracking' techniques such as embedded images are now generally defeated by email client software. Maximising the reach of your email marketing activity requires both careful crafting of the email AND reliable distribution both of which we can help with. We manage email marketing operations for many organisations and are able to reliably indicate delivery probability together with list management of bad addresses which can also result in unwanted blacklisting.
Contact us today for pricing and a free consultation
In this world of information overload being able to accurately focus on email's that matter whilst ignoring those which don't is invaluable and of course GEN has a service specifically for this. We call this our GENX Gateway Account which has an unusual configuration rarely seen. In a normal email configuration you would have one or more mailboxes allocated to a domain name, e.g. email@example.com, firstname.lastname@example.org and so on. This is great and each user has their own mailbox to manage indivudually.
GENX Gateway is radically different, and in this configuration is does not matter what is put before the @domain.com, its all accepted and lands in the same mailbox. That's one mailbox receiving ALL the email no matter what mailbox is used and we call the part before the @ the pseudo mailbox. In our example let's assume that we've setup a GENX Gateway account on domain.net and we've given this a destination mailbox of email@example.com. From this point onwards, email sent to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org will all wind up in email@example.com with their headers (the from and to) intact.
Some of you may now be thinking what use is that?, and its probabily not immediately clear so let's work an example scenario...
Our mail domain is domain.net, and the GENX Gateway account is firstname.lastname@example.org.
- We sign-up for Facebook and we give them email@example.com
- We sign-up for Twitter and give them firstname.lastname@example.org
- We sign-up for Linked and give them email@example.com
- We sign-up for Dodgy website and give them firstname.lastname@example.org
- We sign-up for a lead generation website and give them email@example.com
All these email's arrive in firstname.lastname@example.org without any issues and their headers will be unaltered. Now we can work some magic...
- We create some folders in our mailbox and call them Facebook, Twiter, Linkedin, dodgy1 and leads and Crap.
- We then setup some Rules which say "IF receipient is email@example.com THEN MOVE TO FOLDER Facebook". We repeat this rule for each of Twitter, Linkedin, dodgy1 and Leads.
- We add one more Rule which says "MOVE TO FOLDER Crap".
Because Rules are executed in order, any email from Facebook will but put in the Facebook folder and any email from Twitter will be put in the Twitter folder, any email not already put into folders will be put in the Crap folder.
This by itself can of course be replicated using Aliases or setting up rules based on domain, but the real benefit is three fold:
Firstly, you don't need to setup anything beforehand, you can just use any mailbox name you wish at any time. If you happen upon a website that needs you to sign up, and let's face it most do, then you can just make up a new mailbox on the spot without having to setup an alias. This is amazingly flexible.
Secondly, because your using the TO address to route instead of the FROM address then your folder rules are ALWAYS correct no matter what FROM address they use.
Finally, We all know websites will sell your data as soon as look at it, and by using a GENX Gateway account you get to see WHO is sending email to your firstname.lastname@example.org pseudo mailbox and if its not dodgy1 then they've sold you email address to someone else.
A couple of Bonus Features
I'm sure most people have used eBay at some point in their life, and whilst its a great way to frit away your hard earned cash its also a spam generation engine because everytime you buy something the seller receives your full email address and even though its against eBay rules a good percentage will add your email address to their mailing lists and start spamming you. If you'd setup "email@example.com to MOVE TO FOLDER ebay" and you start receving spam to firstname.lastname@example.org from email@example.com then you'll want to stop it. In a 'Normal' email account you would need to setup another rule to say if email from firstname.lastname@example.org then delete, but this can and does become tiresom if you use ebay often. With a GENX Gateay Account its as simple as changing your email registered with eBay to email@example.com, update your eBay rule to MOVE firstname.lastname@example.org instead of email@example.com into your eBay folder and you've single handedly left all the eBay seller spam behind.
Tracking Data Breaches is almost impossile with a normal email account, but with a GENX Gateway account its very easy to identify who has sold or leaked your email account because each website has its own pseudo mailbox name. If you find you used firstname.lastname@example.org for your internet banking and you start receiving email's to that from a travel company then its clear that one of two things has happened - Either Barcays SOLD your email address to some travel company which is something you should certainly take up with ICO, OR Barcays have had a data breach and your email address was leaked which again you should take up with ICO. When you've been using a GENX Gateway account for a few years as I have you really start to see its value in keeping your email's spam free and managed with precision.