GEN, as a provider of high class performance infrastructure, we value our place as your support system and will do everything we can to ensure uninterrupted service day after day, month after month and year after year. Over the last 25+ years we have supplied HP, IBM, Dell, Siemens Fujitsu, Extreme, Synology, Buffalo, EWC and more but as the years passed and we dealt with quite literally ten's of thousands of incidents HP and Synology time and time again gave us the fewest issues, the best channel and above all the highest uptime of them all. This is why we now focus on these two hardware giants above all others.
Hewlett Packard, having some 80 years heritage has always been a manufacturer of premium server hardware right from their first generation NetServers through to the very latest blade and distributed processing units. HP has always had an excellent channel for its partners and we locally stock a large volume of NetServer spares and have a network in place to source out-of-stock parts same day right across the range. We actively monitor all hardware on support and ensure that we have stock coverage to ensure any outage is limited. Our hardware engineers are HP server specialists ensuring the Fastest time to fix (TTF) available anywhere in the country. Our own Datacentres are heavily stocked with the latest generation of HP Netservers providing not only the best in class performance but also contributing significantly to our Green Initiatives. Every HP Server we supply comes with 5 years of hardware support included within your existing support agreement at no extra charge*
Having almost 20 years in the market, Synology has specialised in Network Attached Storage to dominate both the small business and enterprise market with high quality and dependable hardware combined with innovative, feature rich and reliable software. We use a number of Synology Rackstations in our own mission critical Infrastructure as well as remotely managing a significant number of units from our NOC using Synology's proprietary CMS. Our engineers are experts in both Synology hardware and linux to provide best in class support on all Synology installations. All Synology hardware that we supply comes with 5 years support included within your existing support agreement at no extra charge*.
If you have server infrastructure from another manufacturer and are thinking of upgrading we can offer some exclusive competitive upgrade deals (both discount and cash-back) on supported HP and Synology hardware, available to both existing and new customer alike. For existing customers contact your account manager, and for new customer's contact the pre-sales team (bottom right) for a quote.
* As part of an existing IT Outsourcing agreement. Additional features such as warm/cold swap and enhanced SLA's are available at an extra cost.