Managed Services

Managed Services, is a term which refers to outsourcing part of the services your business uses to be installed, maintained and supported by an outside company, in many cases a specialist in the field. For example, a company may require a new CRM system to manage their customers, and not want to have it floating in the internet somewhere which would be a sensible decision, but can their in house IT support person(s) support the system if it goes down? Do you even want to go to the expense of technical training for your IT staff in the knowledge that even then they will probably have to call the supplier for help? Managed services solves all the problems; The supplier installs the system, migrates data, and then in one simple contract its maintained, updated, configured, and most importantly fixed if it ever goes wrong. At GEN we commonly manage the following area's for our customers; 

  • Security and Firewalls: With the risks increasing daily and the technology matching those risks, outsourcing the management of your internet gateways, firewalls, and proxies makes perfect sense as our networks team specialise in network security. We know the risks and mitigate them on an hourly basis for our customers. 
  • Web Services: Websites are a fairly common target for hackers and other undesirables, and when GEN takes over the management we ensure that your website is safe 24/7 with our proactive monitoring backed with our technical teams. 
  • Network Storage: Sounds a simple one, to have servers to store company data, but so many companies get it wrong and then wind up with downtime, and downtime = £££. At GEN we not only provide and maintain the hardware, but also the software and systems that support it. No matter what the issue, we're then and will have it resolved pronto. 
  • Encryption and Protection strategies to protect your data both in storage and in transit can so often be overlooked leading to potential compromise. We'll make sure its secure at all points and provide you with a regular security audit to confirm this. 

So Managed services are certainly an attractive proposition especially when you consider that an annual support contract is often far less than the cost of on site IT support staff, and the level of response, coverage and quality is far superior. 

If your interested in seeing if we can help then give us a call, chat or send us a message! 

 

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