At GEN we've spent 20 years or more perfecting our technical channel and it works perfectly with a very high level of service, but we wanted to go a step further expanding the resource to cover non-technical queries and channel those directly to the correct team and we created HelpDesk 2.0.
This invaluable resource is open 24/7 to provide you and your business with fast answers to all your queries whether they are technical, systems, security, hardware, sales, pre-sales, finance, contracts, and more.
Ask your question and we'll be back to you pronto with a comprehensive answer. What's more, we've expanded the support base with internal contracts with leading vendors and providers including HP, BT, DrayTek, Intel, Sangoma, Synology, and more giving us third line escalation on the customers behalf making this truly a one-stop-shop.
Our staff are highly technical and able to solve issues in Windows and Windows Server, Centos, Ubuntu, Debian & nginx. We can support databases in MS SQL Server 2003 onwards, MySQL and MariaDB. Platforms in Apache, Tomcat, and IIS and software support in C, C++, C#, Vb, Python, Perl, PHP and more. We're experienced in HP, IBM, Fujitsu and Synology hardware and software. The list goes on, and the more we support the more we learn.
This invaluable resource is available in several flavours depending on your needs and budget
- The Pay per use model allows you to use the HelpDesk as a backup to your in-house IT for issues that either exceed capability or to cover absence and holidays.
- The PrePay model allows you to pre-purchase use on a monthly, quarterly or annual basis. An example would be 1000 issues per year for a fixed cost with a guaranteed service level.
- The Outsourcing model allows complementary access to the HelpDesk for our outsourcing customers.
As with all our services, complete satisfaction is our aim and the HelpDesk not only streamlines your support channel but provides you with a complete record of requests and resolutions by requestor for internal analysis and attribution.
If your interested in utilising this service channel the contact us today and we'll set you up for a free trial.